How to Communicate with Diplomacy and Tact in Every Situation
Exciting three hour seminar unlocks the Secrets
of Confidence, Clarity & Credibility in Every Situation
There is an art to getting your message across and it is vital to your personal
and business success that you master the skills of communicating
with confidence, clarity and credibility.
Learn all you need to know about successful communication both face to face and
remote - from interpreting body language to writing letters, optimising meetings
to speaking on the telephone.
How to Communicate with Confidence, Clarity & Credibility in Every Situation
not only shows you how to hold an audience when making presentations and how to
take notes or compile reports, but also provides practical techniques for you to
try in many different situations.
Good communications is the lifeblood of an organisation and a successful
business. When you master the skills of speaking, writing and listening you will
pave the way to effectively sharing information and improved business and
The Seven Secrets of
Communicating with Confidence,
Clarity & Credibility in Every Situation
happens in many ways. At this seminar you will learn to recognise
Secret Gems of Communicating that will ensure you get your message across
effectively. There are so many ways that we communicate with others that we need
to decide which combination of methods to use - whether it be the spoken or
written word, body language or visual images, and as we enter the 21st Century,
multimedia methods like television, video, cd and dvd and of course the
Secret One - The Spoken Word
We take speaking to others for granted because we do it every day. However, far
too many people fail to realise just how easy it is for others to misunderstand
us (and then we blame them for getting it wrong!)! This seminar will show you
how to improve your communications with others - whether it's face to face or
over the telephone
- so that your message is understood and acted upon!
Secret Two - The Written Word
Being the basis of business communication, it is essential that you master the
skills of using words effectively. You will learn how to communicate better
using letters, memos, reports, proposals, notes, summaries, agendas, minutes,
discussions and email.
Secret Three - Body Language
Even when you are sitting still your body language is communication with all
those in your presence. Unknowingly you are giving off powerful messages of your
feelings and attitudes. Learn the secrets of body language and you will be able
to influence the outcome of important events in your life. In our ever more
diverse cultural community, it is vital you become aware of the different ways
many Australians view the invisible signals that we give off.
Secret Four - Gestures
Gestures and other non-verbal communication such as posture and facial
expressions are critical building blocks of communication. You will learn a
range of gestures to practice that will have a dramatic positive effect on your
ability to communicate with confidence, clarity and credibility.
Secret Five - Listening
The two-way nature of communication is often ignored because both sides have
failed the skill of effectively listening to the other party's point of view.
Learn to identify and rectify sloppy listening techniques. By knowing how and
when to eliminate 'Passive' listening, constant interruptions and prejudice, two
way communications will take on a new and powerful part of your life and
Secret Six - Questions
The right questions, asked the right way, open the door to knowledge and
understanding. The art of questioning lies in knowing what questions to ask and
IMPORTANTLY, when to ask them. To communicate with confidence, clarity and
credibility you need to learn the skills of choosing the right question,
phrased the right way, asked with confidence and authority so that you learn the
information you need to be effective in business.
Secret Seven - Taking Notes
Forget relying on your memory when you learn to master efficient methods of
recording speech or condensing written communication.
In Communicating with Confidence, Clarity & Credibility we share with you
the latest techniques of mind mapping, speedwriting, and the use of colour
enabling you to make effective notes that dramatically improve your ability to
make use of the mountains of information that pass over your desk each day.
Want to be a better communicator? Well, you will learn at Communicating
with Confidence, Clarity & Credibility the secrets of getting the best results
from these situations:
- Communicating One to One. Get the hidden rules of having productive
meetings with your peers, your team members or your boss. Learn the importance
of listening, of being prepared, of coaching in meetings, to achieve
predetermined outcomes and how the right questions will give you control
of the situation!
- Being Chairman of a meeting. Your meetings will go better when you
prepare correctly, use humour wisely, adhere to time limits, and correctly
implement minute taking and agenda setting.
- Giving presentations without "fluffing it." We show you 7 easy steps
to prepare for presenting whether it be at a presentation dinner, a sales
seminar, your annual conference or that important sale.
- Communicating to Sell with the soft sell approach. Experience how all
good selling is "soft". Don't think you are in sales? Think again! Anyone ho has
ever tried to convince someone else that their way is the best way is "Selling"
their ideas! You will learn how to identify objections and handle them with ease
in any situation. You will learn how to make your communications SELL
with Confidence, Clarity & Credibility.
- Negotiating will become a snap when you practice "Win -Win." You will
come away from
Communicating with Confidence, Clarity & Credibility with the skills to
be a successful negotiator.
Exclusive: Our 101 Tips to Communicating with Confidence, Clarity &
Credibility manual will ensure you effectively handle real-life situations
and develop the first-class communications skills that are the key to a
productive and informed workplace. This is a priceless resource that will serve
you well in the future.
Plan to be there... it could be the most important seminar decision you make all
Who Should Attend?
Communicating with Confidence, Clarity & Credibility is a MUST ATTEND SESSION if
the following applies to you:
You are a business owner, sales and marketing manager, or salesperson seeking
to improve your day to day effectiveness.
You have team members who greet your clients, other staff or associates who's
duties include that of receptionist, service personnel, internal sales, account
liaison, handling complaints, and any other communication requirements with
You find, often, that your communications are misunderstood, lead to conflicts
or just don't get people doing what you wanted them to!
Communicating with Confidence, Clarity & Credibility has been designed
for whatever business you are in or from any walk of life, and the results will
be so powerful that you can't afford to miss this exciting seminar.
|Your Workshop Presenter
- Marie Bampton BAppSc (Health Ed), Cert IV WTA
Bampton is the newest member of the Australian Education Corporation
team, but she comes well positioned to make a lasting impact on all our
clients and seminar participants.
With a career spanning 25yrs across all sectors – government, community
sector, private enterprise and academia – her skills and experience span
the realms of leadership, personal development, communication,
spirituality and health.
Marie’s experience from direct client service delivery to project
management, consultative and international education roles gives her a
diversity of knowledge, skills and most importantly, experience to draw
on that is rare in the market place today.
Marie’s commitment to lifelong learning and her constant connection to
‘the coal face’ through her business as an Executive Coach and Team
Development Consultant, ensure that the information that you receive is
Information alone makes little difference – this is the ‘knowledge
economy’ and yet so many of us are overwhelmed. We’ve all been in
learning situations where we are given information but have been left
wondering about the relevance of that to “my situation”.
The transformative ‘gold’ that you will receive from working with Marie
is that you will be provided with a solid foundation of knowledge, but
you will also leave with tangible and practical strategies for applying
this information in your work situation (and life) that will create
immediate, positive and measurable impacts.
Marie brings a unique blend of intuition, insight, experience and
resources ‘to the table’ during every encounter which has benefited many
individuals and organisations including: Lihir Gold Ltd, Qld Health,
Australian National University Law School, the Asia-Pacific School of
Economics & Government, the National Film & Sound Archives, various
recruitment agencies, and the list goes on!
|Australian Education Corporation - Seminars and Workshop that are GREAT
7 reasons to book now for Effective Communication
- Workshop Content. Fast paced session to help you manage time
- Practical Benefits. We deliver practical concepts and tools to use
- Time Effective and Great Price with no padding - great value and in
just 3 hours
- Excellent Reference Materials. Receive a great workbook and
comprehensive charts, lists and reference forms you can use later on the job
- Compare our experience. Since 1987 we have delivered cost effective
and practical business learning to over 50,000 companies
- Professional Presenters. All our presenters are skilled in delivering
our courses with poise and experience.
- Australian material for Australian Business presented by